If you came here looking to find a prior experience from, what seems to be the norm, Tanga.com’s Customer service, then you are at the right place. This is just a story of one customer’s complaints, if you search, you will find plenty more.
FINAL UPDATE 12/18/12: As of 12/18/12, I have finally received a refund of the money they held hostage for well over a month while they took their sweet time sending me the wrong thing and then again taking their sweet time in trying to get me to fork up the money for the return (contrary to their website’s stated policy that returns during the period I bought the product would not require a payment from me, which they shouldn’t anyways since it was their screw-up). The only good thing I can say is the last ditch effort made by Brad actually try to make sure I was in fact refunded the money. This took some doing too since at first, I was told the money was refunded but received nothing, eventually, I guess on a second effort on his part, I got the money back in my account. All I can say is, this was not only not worth my time, money, and effort I put in to recover the $10 I spent on a cap, but it pretty much turned me off from ever buying from smaller lesser known (and in this case, shady) companies. One good thing to come out of this, I see that the number of reviews and complaints on the better business bureau website has increased to reflect their quality of crap service. Hopefully others can avoid the crap they put me through from reading this and the reviews on the Better Business Bureau website.
UPDATE 12/14/12: After trying to get me to fork up the money for shipping their items back for THEIR screw-up, they finally sent me a return shipping package, still no refund, but hopefully I get a refund as soon as the item is received. On another note, after sending me the return shipping tag (thru e-mail), they went ahead and deleted my and most other peoples posts on Facebook about the level of service and dissatisfaction about their company. I encourage all of you to go to the Better Business Bureau and leave them a review of your experience. Still the worst customer service by far from any company I have ever dealt with, and if you are thinking of buying anything from these guys, I highly urge you to reconsider, you’ll only be wasting your time (and probably your money too with the posts I saw about the quality of products people actually did receive).
Internet is a thing of beauty. It allows us to share our opinions and experiences, whether good or bad, with others so that they may be better informed. With that in mind, I would like to share my internet shopping experience with Tanga.com. My first experience with Tanga was actually through their related website ( LOLShirts.com ). The only complaint here was that the shipping took forever (almost a month) and they sent me shipping information very prematurely, (basically 2 weeks before they ever actually shipped anything). Not too bad, but since it was a birthday present, it would have been nice to have reached it in time.
Now, out of a little hesitation because I thought I had never ordered anything from them before, I placed an ordered with Tanga.com. I received the standard e-mail saying order has been received and it looked very familiar to the one I got from LOLShirts website. I did a little research and found that the two were related and I figured I might end up waiting for shipping for a couple of weeks. So a week and a half went by and I never received any information regarding the shipping of the item. I sent an e-mail, only to receive an automated reply (5 days later mind you), saying that orders are shipped 10 days after being placed. Since it was past that date, I just wanted shipping information. Having read multiple other incidents of this on their facebook page (before they went and deleted quite a few of them), I decided I would let a PayPal dispute handle the situation rather than wait another week for a simple response. So, I created a claim with paypal, and sure enough, a few days later they provided shipping information (not to me mind you, to Paypal). Eventually, I got an e-mail regarding the item’s “Electronic Information” being received by USPS (not an actual item, just information saying an item may be shipped soon). I waited another week, and eventually got the order in the mail, it was about a month at this point that had passed. Paypal closed the dispute because the item was actually shipped, and I did in-fact receive A item. This would have been the end of it, if it wasn’t for the fact that they sent me completely different item! I once again, not wanting to deal with their severely delayed responses, re-opened my PayPal dispute stating that the item received was significantly different. That is where things stand currently.
Why did I have to create a whole website to share this information?
Because when posts like this are found on Tanga’s Facebook page, they don’t stay there very long. It creates a false sense of credibility for them because people mostly only see “positive experiences” and nothing negative (which seems to be a growing majority of their customers at this point). You can read the about page for more on Why.
In all fairness, It’s not like they tried to take my money and run. They did make an effort to atleast send “A” item to me. Just so happens that if you take a month to ship an item, You might to make sure you sent the RIGHT item too, it seems like its an entirely stupid mistake to make after taking a month to send the thing.
My advice to Tanga: Either hire more customer service and shipping staff and put in place some sort of quality control to check on the orders, or stop doing business because this is no way to keep customers or stay in business for long. Also, When your customers share their experiences, don’t just delete them because you feel it reflects badly on you. It should reflect badly on you when that is in fact the reality of it.
If you had a similar experience, I recommend you share it with others by posting on the Better Business Bureau website. You are also more than welcome to post a comment here, if you want.
A very dissatisfied customer.